What is a lead and what to do with it?
A lead is a preliminary information about a possible interest in your product or service. To make any sense, a lead needs to have at a bare minimum, a name and contact number/ email for us to follow up.
Where do leads come from? How to add them
Leads can come from multiple sources: your website, someone calling in, a chance meeting at a public space, a marketing campaign- roadshow or tradeshow etc.
You can add a lead to Saleswah CRM
- one by one
- by uploading a list
In both these cases, the menu options are available under Sales to the left. While you can add as much information as you have, a name and contact information (email or phone) are mandatory.
By default leads are assigned to the user who is adding it to the CRM.
Only users in a Sales or Marketing role can add a lead or be assigned a lead.
Leads can be assigned to anyone below you in the hierarchy.; i.e. a manager to his reportee.
Leads can be cancelled by anyone who is at present assigned the lead. Saleswah keeps a record of the person who cancelled the lead and the date and time of cancellation.
While cancelling a lead, select a reason from the drop-down menu. And, yes, the reasons can be customized by your account administrator.